What to Expect
what to expect
When making your booking request, specify the minimum number of photos and/or videos (edited vs. unedited) you want at the time of the booking.
Some talents offer editing while some do not. Most of them note this on their profile. Feel free to indicate your editing needs on your booking request so your talent knows your requirements before accepting the booking.
You should get your photos/videos according to the delivery time specified at the time of booking. If you selected 24 hours, talent should upload them to the event album or send you a link within 24 hours after the event ended. The delivery time options are instant, 24 hours, 3 days or 1 week.
Use explore to search by your event location or type of shoot. Use search if you want to use more search filters like hourly rate, experience, delivery time, etc.
You must have an approved profile to book. To check your approval status, go to profile, click on settings gear on the top right corner, select approval status.
- Uploaded profile picture
- Verified mobile number
- Payment method entered
Once these three requirements are checked on your user profile, you'll be able to book talent.
The chat and call features are available after you create a booking request. If you forget to include some details in your booking request or have any questions, feel free to start a conversation with your talent via the send message or call icon under Events so you can work out any details before the talent accepts the booking.
Find the right talent then begin booking. Enter your event information including your event's full address and event start/end date and times. Under Additional Details, include any information that will help the talent with your event such as:
- Number of guests
- Location specific details
- Minimum number of photos/videos
- Low-res or hi-res files (or raw)
- Editing requirements
- Equipment needed
Review event information as well as cost breakdown before submitting. Allow talent 48 hours to reply, but most reply within a few hours.
Try booking the event anyway. If a talent doesn't respond to your request in a timely manner, cancel the original event and create a new event using another talent.
Unfortunately, we do not support multiple booking requests for the same time frame per user account at this time. You are welcome to request that another person attending the event use their account to book another talent for the event, but it will be considered a separate transaction.
You will get an email notification once talent accepts your event booking. You can also go to events and under the event, if you don't see this message "talent has not responded", your booking is accepted.
It depends on the hourly rate of the talent and the duration of your event. We charge a small sliding service fee to help with our operating costs. The cost breakdown is displayed before you submit your event booking so you will have an opportunity to view the total before your credit card is charged.
When your event is approved by the talent and your booking is confirmed, you will be charged for the total cost in order to lock in your talent.
You are all set! Your talent may reach out to you to discuss your shoot or you may also initiate the discussion.
You can cancel an event if it has not been approved by the talent. On the app, go to Events, click on the event you wish to cancel. You should see "Cancel This Event" button on the event detail page if it hasn't been approved by the talent. If your booking needs to be cancelled after talent has approved it, contact us with the event details and the reason for cancellation. The amount refunded to you for a cancellation depends on when you request the cancellation. If you cancel 72 hours before your event start, you will receive a refund minus the service fee.
Unfortunately, we cannot issue a refund beyond the 72-hour window. If the talent cancels your booking, you will receive a full refund.
At this time, we currently do not support rescheduling. After reading our cancellation policy above, you may choose to cancel and create a new booking request.
At this time, we currently do not support any changes to an event once it is booked. If the talent is available to continue with the shoot, please create a new event with the additional time needed.
Unfortunately, emergencies do come up. You will get a full refund for the cancellation. Please create another event and book a new talent through the app.
We are working on getting ratings and reviews added. In the meantime, please send us your feedback through the app!